DILA

DILA, part of the French Prime Minister’s Office manages and publishes legal and administrative information, using the Nuxeo Platform for critical case management applications.

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Capture/Storage

« Our cases require working with multiple complex documents coming from scanned papers, emails and faxes that may also need OCR capabilities »

A single unified repository for all content and case management data

  • Import documents, images and other content from any source, including scan and document capture tools
  • Unified mailboxes and standardized interfaces for item capture from various capture systems such as fax servers, document automation servers, etc.
  • Easily create case profiles with attachments, metadata and a managed workflow path
  • Full vocabulary management and tagging to improve findability of cases and associated content

Workflow

« Our task management is complex, including filterable task lists, reminders, task delegation and reassignment. »

A single unified repository for all content and case management data

  • Automate your content-based processes with the flexible workflow engine using Nuxeo Studio’s easy to use graphical
  • Replace work orders with custom web forms, triggering work processes and tasks upon submission
  • Create as many dynamic queues (filtered lists of cases/tasks) as you need, based on any metadata property
  • Automatically update document lifecycle state based on workflow status
  • Track approvals for new and revised documents and other media
  • Easily build workflows with Nuxeo Studio, the online configuration tool that eliminates the need for custom coding

Security

« We have sensitive case and customer information. We need to know exactly who can see the information. »

The Nuxeo Platform can help you manage sensitive documents or meet legislative / regulatory compliance:

  • History feature to verify content handling practices
  • Several ways to configure encryption depending on your choice of Binary Manager
  • Fine-grain access controls ensure safe internal and external information sharing and collaboration. Workers can submit requests to gain temporary access to additional documents
  • Built-in records lifecycle management ensures only the most current, approved version of each document is shared (working copy concept)

See Nuxeo in Action

Learn the basics of our workflow engine

Additional Resources:

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Watch this webinar about introducing Case Management with the Nuxeo Platform

View this customer video: Discover how the Netherlands Forensic Institute (NFI) uses the Nuxeo Platform for fast, transparent case management for criminal investigations

Search

« Quickly find cases and specific case content through the comprehensive search and reporting features. »
  • Advanced search and query engine, supports aggregates and facets, full text search capabilities (search across metadata, annotations or closed caption)
  • Navigate through asset lists, media thumbnails, metadata categories, or apply category filters
  • Create as many dynamic queues (filtered lists of cases/tasks) as you need, based on any search query
  • Dynamic filtering on multiple facets or metadata, automatically clustered with displayed number of found results
  • Fuzzy query or proximity search, Synonyms, Suggestions and “More like this” algorithm, Weighing
  • Fully configurable navigation facets which can be defined independently for a given asset type
  • Full query capabilities available through the API using NXQL, CMISQL or the Elasticsearch DSL
  • Security-filtered search: users always only see digital assets they have access to

Analytics

« To ensure we are following best practices, we must measure our case management performance as well as conduct customized audits of past activity. »

Data visualization toolkit for web developers to build custom analytic dashboards

  • Visually monitor and track key metrics and trends to measure document sharing gaps and issues.
  • Quickly build operating dashboards for users to visualize search request hits, any content property or metadata, and more
  • Render your results using advanced charting elements, using any JavaScript charting library
  • Leverage the distributed computation power of Elasticsearch

Case Management is just part of Nuxeo - a complete enterprise-grade business application development platform

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